OUR TERMS AND CONDITIONS
TMR Chauffeurs' Terms & Conditions
These Terms & Conditions apply to all bookings undertaken by
TMR Chauffeurs
By booking our services you agree to abide by our terms and conditions set below.
Quotations, Payment and Deposits
All quotations are valid for seven days from initial enquiry.
We accept all major credit & debit cards, subject to our acceptance.
Cash payments are accepted by us BUT only when agreed in advance.
Our payment terms for all bookings unless agreed in advance are:
Chauffeur Bookings | 25% deposit with the remaining balance due when undertaking the booking.
Prom Hire | Non refundable advance payment of 100%
Account terms are 14/30 days from invoice date, unless agreed in advance upon account opening with us.
Your chauffeur booking may be subject to additional waiting time and car park charges unless
agreed in advance when confirming your booking.
The charge on your credit card statement may be one of our following merchant providers.
| Paypal | iZettle |WorldPay|SumUp
Our Cancellation & Refund Policy
If a booking is cancelled by the Customer within 48 hours from the start of the period of hire.
50% of booking invoice will be due to be paid by customer.
If a booking is cancelled by the Customer within 24 hours from the start of the period of hire.
100% of all booking invoice will be due to be paid by customer.
No Shows
If the customer does not show up at the time and place designated as the pickup point,
full cost of the booking and any waiting time shall be charged and paid by customer.
Placing Bookings
We request a minimum of 24 hours notice for any online bookings.
Whilst we do our utmost to ensure our drivers are punctual,
You will understand that we cannot accept responsibility for delays caused by
circumstances out of our control, including road traffic accidents, breakdowns etc.
This list is not exhaustive.
The driver will drive at safe and sensible speeds in accordance with road conditions,
traffic and the legal speed limits.
Clients are responsible for any damage they cause to the interior and or exterior of a vehicle
and will be billed accordingly
for any repair or valeting required in order to reinstate a vehicle to working order.
Soiling the vehicles will be charged at £500, to account for the time the vehicle will be off the road, undergoing cleaning.
We may provide subcontracted vehicles when necessary to provide a quality service.
By supplying your email address you permit us to contact you via email,
in return we promise never to supply your email to any third party.
If there are any changes or variations including extra mileage to the journeys
other than what was agreed at the time of booking, the client will be charged
extras in accordance with the pricing structure.
We reserve the right to change your vehicle or chauffeur at ANY TIME
if at all necessary for reasons beyond our control.
Every effort will be made by us to ensure that our vehicle(s) or Sub-Contractors vehicle(s) arrive on time.
Our Chauffeur(s) will travel by the most appropriate route on the day,
unless instructed otherwise by the Customer at the time of booking/journey.
All vehicle(s) and sub-contracted vehicles are fully insured for passenger and third party claims.
However, customer’s properties are carried entirely at their own risk and
we shall not be held responsible/liable for any loss/damage to such property.
We will keep a lost property book at our office, and will endeavour to return any lost goods left in our vehicle(s) or subcontracted vehicle(s) to the customer.
We and our chauffeurs have the right to refuse to carry any passenger who is thought
to be under the influence of alcohol or drugs and whose behaviour poses a threat
either to the Chauffeur, the vehicle or any other passenger(s).
We maintain a strict no smoking, drinking or eating policy in all our vehicles.
Online quotations do not allow for public and bank holidays like Christmas Day or
New Years Eve where there may be an additional surcharge.
Please indicate on the quote form if your proposed booking is for a bank holiday or on any other special date.
Nothing contained in these terms and conditions affect your statutory rights.
We will always ultimately try to provide the best possible service and to exceed your chauffeuring experience.
If you feel that our service is not to the usual high standards set by us please contact us as soon as possible in order to investigate and rectify any issues you may have.
It is your responsibility to allow enough time to be at the location where you want to be dropped off.
We will gladly advise you on approximate journey times but this is only an
estimate based on good traffic conditions and our previous experience.
NO BOOKING IS CONFIRMED WITHOUT A BOOKING CONFIRMATION FROM US,
this may be via email, text or through our booking system.
It is your responsibility to ensure ALL DATES & TIMES ARE CORRECT.
Errors and Omissions Excepted, these Terms & Conditions may be updated as necessary.
By booking ANY of our services you have agreed to our terms and conditions.
These Terms & Conditions apply to all bookings undertaken by
TMR Chauffeurs
By booking our services you agree to abide by our terms and conditions set below.
Quotations, Payment and Deposits
All quotations are valid for seven days from initial enquiry.
We accept all major credit & debit cards, subject to our acceptance.
Cash payments are accepted by us BUT only when agreed in advance.
Our payment terms for all bookings unless agreed in advance are:
Chauffeur Bookings | 25% deposit with the remaining balance due when undertaking the booking.
Prom Hire | Non refundable advance payment of 100%
Account terms are 14/30 days from invoice date, unless agreed in advance upon account opening with us.
Your chauffeur booking may be subject to additional waiting time and car park charges unless
agreed in advance when confirming your booking.
The charge on your credit card statement may be one of our following merchant providers.
| Paypal | iZettle |WorldPay|SumUp
Our Cancellation & Refund Policy
If a booking is cancelled by the Customer within 48 hours from the start of the period of hire.
50% of booking invoice will be due to be paid by customer.
If a booking is cancelled by the Customer within 24 hours from the start of the period of hire.
100% of all booking invoice will be due to be paid by customer.
No Shows
If the customer does not show up at the time and place designated as the pickup point,
full cost of the booking and any waiting time shall be charged and paid by customer.
Placing Bookings
We request a minimum of 24 hours notice for any online bookings.
Whilst we do our utmost to ensure our drivers are punctual,
You will understand that we cannot accept responsibility for delays caused by
circumstances out of our control, including road traffic accidents, breakdowns etc.
This list is not exhaustive.
The driver will drive at safe and sensible speeds in accordance with road conditions,
traffic and the legal speed limits.
Clients are responsible for any damage they cause to the interior and or exterior of a vehicle
and will be billed accordingly
for any repair or valeting required in order to reinstate a vehicle to working order.
Soiling the vehicles will be charged at £500, to account for the time the vehicle will be off the road, undergoing cleaning.
We may provide subcontracted vehicles when necessary to provide a quality service.
By supplying your email address you permit us to contact you via email,
in return we promise never to supply your email to any third party.
If there are any changes or variations including extra mileage to the journeys
other than what was agreed at the time of booking, the client will be charged
extras in accordance with the pricing structure.
We reserve the right to change your vehicle or chauffeur at ANY TIME
if at all necessary for reasons beyond our control.
Every effort will be made by us to ensure that our vehicle(s) or Sub-Contractors vehicle(s) arrive on time.
Our Chauffeur(s) will travel by the most appropriate route on the day,
unless instructed otherwise by the Customer at the time of booking/journey.
All vehicle(s) and sub-contracted vehicles are fully insured for passenger and third party claims.
However, customer’s properties are carried entirely at their own risk and
we shall not be held responsible/liable for any loss/damage to such property.
We will keep a lost property book at our office, and will endeavour to return any lost goods left in our vehicle(s) or subcontracted vehicle(s) to the customer.
We and our chauffeurs have the right to refuse to carry any passenger who is thought
to be under the influence of alcohol or drugs and whose behaviour poses a threat
either to the Chauffeur, the vehicle or any other passenger(s).
We maintain a strict no smoking, drinking or eating policy in all our vehicles.
Online quotations do not allow for public and bank holidays like Christmas Day or
New Years Eve where there may be an additional surcharge.
Please indicate on the quote form if your proposed booking is for a bank holiday or on any other special date.
Nothing contained in these terms and conditions affect your statutory rights.
We will always ultimately try to provide the best possible service and to exceed your chauffeuring experience.
If you feel that our service is not to the usual high standards set by us please contact us as soon as possible in order to investigate and rectify any issues you may have.
It is your responsibility to allow enough time to be at the location where you want to be dropped off.
We will gladly advise you on approximate journey times but this is only an
estimate based on good traffic conditions and our previous experience.
NO BOOKING IS CONFIRMED WITHOUT A BOOKING CONFIRMATION FROM US,
this may be via email, text or through our booking system.
It is your responsibility to ensure ALL DATES & TIMES ARE CORRECT.
Errors and Omissions Excepted, these Terms & Conditions may be updated as necessary.
By booking ANY of our services you have agreed to our terms and conditions.
WHY US
Professional chauffeurs of distinction
"Travelling as it should be"
On every booking!
"Travelling as it should be"
On every booking!
EXECUTIVE AIRPORT TRANSFERS
Providing luxury airport transfers and chauffeur services to corporate and leisure clients with a full meet & greet service on all our executive chauffeur driven airport transfers.
Our luxury executive transfer service is available
throughout Hampshire and Dorset to and from
London Heathrow, London City Airport,
London Gatwick, London Stansted, London Luton or anywhere else you might need to travel to.
Our luxury executive transfer service is available
throughout Hampshire and Dorset to and from
London Heathrow, London City Airport,
London Gatwick, London Stansted, London Luton or anywhere else you might need to travel to.
LUXURY CORPORATE TRAVEL
We understand corporate travel more than most, whether a simple airport transfer or
an important client that will need chauffeur driven hire for a few days or longer.
We deal with personal assistants on a daily basis to ensure a full satisfaction guaranteed service for our growing list of both business and leisure clients.
an important client that will need chauffeur driven hire for a few days or longer.
We deal with personal assistants on a daily basis to ensure a full satisfaction guaranteed service for our growing list of both business and leisure clients.
COVERAGE
Our executive chauffeur service is available throughout most of Hampshire and Dorset.
We also have trusted chauffeur partners further afield across the UK and Worldwide.
Simply contact us in advance with your requirements.
We also have trusted chauffeur partners further afield across the UK and Worldwide.
Simply contact us in advance with your requirements.
OUR VALUED CLIENTS
Our clients include multi national CEOs and managing directors as well as many individual clients who simply wish to experience a first class chauffeur driven experience for all occasions.
Put our range of services to the test and see why our clients wouldn't use anyone else!
Put our range of services to the test and see why our clients wouldn't use anyone else!
SPORTING EVENT CHAUFFEUR
We have chauffeured clients to almost every major sports event across the country, including:
Ascot
Henley
Newmarket
The Emirates
Twickenham
White Hart Lane
Wembley Stadium
Wimbledon
Whatever your choice in the sporting calendar, we have almost certainly chauffeured clients there.
Ascot
Henley
Newmarket
The Emirates
Twickenham
White Hart Lane
Wembley Stadium
Wimbledon
Whatever your choice in the sporting calendar, we have almost certainly chauffeured clients there.
BESPOKE CHAUFFEUR HIRE
Whether you require our chauffeur service hire for that special occasion or just looking to make a long lasting impression to your clients, our as directed hire is another alternative cost effective option.
A trip into London for some retail therapy or maybe a night at the theatre, whatever the occasion is, we have a chauffeur driven vehicle and chauffeur ready to exceed your expectations.
A trip into London for some retail therapy or maybe a night at the theatre, whatever the occasion is, we have a chauffeur driven vehicle and chauffeur ready to exceed your expectations.
